ALFIQ’s products are very durable for a long time when used properly and ALFIQ offers 2-years limited warranty against manufacturer defects including mechanical malfunctions, leaking, structural damage, finishes, welds, and basin slopes.
Proportions, shapes, and rounding and all details of the products were all designed conscientiously and customer feedback.
All products must be inspected for warranty or defects prior to installation. If a defect is found, ALFIQ will, at its election, repair, replace or make appropriate adjustments to the warranted product.
Normal wear and tear or damage from daily use are not warranted. Copper, bronze, and nickel products can be expected to naturally change over time under normal use. Products are fabricated from natural elements via craftsmanship and are therefore subject to imperfections and/or inconsistencies, or variances in color, texture, and patina, which are not covered under our warranty. Other exclusions include damages incurred as a result of installation, misuse or abuse of the product, replacement or repair, alteration of the product, and damages due to improper cleaning or neglect.
ALFIQ warranty claims cover the product only and do not cover the following: product modifications by the client or installer, expedited shipping or production costs, installation costs resulting from the removal of the defective product, or reinstallation costs of a replacement.
If you would like to make a warranty claim, please don’t hesitate to contact us directly by email at email@example.com